Our contact details:
We currently collect and process the following information:
• Upon submitting an enquiry to our website we collect your name, email address and phone number.
• Upon becoming a client, we will store remits and invoices which may contain personal data.
How we get the personal information and why we have it:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• You wish to ask us a question via our website, phone or email. We may temporarily store your details in order to reply.
• You may wish to engage our services which may result in invoices and remits being generated.
We use the information that you have given us in order to reply to your enquiry or generate invoices, we will also store remits you send to us.
We will not share this information with any organisations or individuals.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- We have a contractual obligation.
- We have a legitimate interest.
How we store your personal information:
Invoices and remits are stored securely offline. We keep remits and invoices for 6 years. We will then delete your information.
We may keep contact information in secure email accounts in order to reply to requests that you send us. We will delete email threads when your enquiry has been processed and fulfilled.
Your data protection rights:
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
How to complain:
If you have any concerns about our use of your personal information, you can make a complaint to us at:
firstname.lastname@example.org, on 07740 360605 or in writing to 2 patten ash drive, Wokingham, berks, RG40 1SJ.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office